Website Terms of ServiceCopyright TermsDisclaimerAnti Spam PolicyProtection of Personal Information

Terms and Conditions (“Terms”)

Last updated: January 17, 2017

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website (the “Service”) operated by Recovery Direct South Africa (“us”, “we”, or “our”, “the centre”, “the clinic”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Recovery Direct South Africa.

Recovery Direct South Africa has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Recovery Direct South Africa shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Recovery Direct South Africa and its licensors. The Service is protected by copyright, trademark, and other laws of both the South Africa and foreign countries. Our trademarks and trade address may not be used in connection with any product or service without the prior written consent of Recovery Direct South Africa.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Limitation Of Liability

In no event shall Recovery Direct South Africa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Warranty Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Recovery Direct South Africa its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Limitation Of Liability

In no event shall Recovery Direct South Africa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Contact Us

If you have any questions about these Terms, please contact us.

Copyright © 2010 by Recovery Direct PTY LTD
All rights reserved. This website or any portion thereof may under no circumstances be reproduced or used in any manner whatsoever without the express written permission of Recovery Direct PTY LTD executive.

Published and protected in WorldWide Original Content Since 2015

Disclaimer for Recovery Direct

This website is built for general information and educational purposes only and does not constitute as medical advice or direction. All the information supplied through is supplied in good faith and should not ever be used to diagnose or treat any mental health or addiction related issue or disease. Information on this site was created to translate key topics of addictions related disorders to the general public however content is not curated by counselling staff.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at

Disclaimers for

All the information on this website is published in good faith and for general information purpose only. does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (, is strictly at your own risk. will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.


By using our website, you hereby consent to our disclaimer and agree to its terms.


This site disclaimer was last updated on: Sunday, June 3rd, 2018
· Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Recovery Direct South Africa (Pty) Ltd is committed to permission-based email marketing practices, and have established this no-tolerance Anti-Spam Policy.Recovery Direct South Africa (Pty) Ltd may update this policy and provide notice of any changes on its home page. Your use of this website constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.

Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient. Spam is the opposite of permission-based email

If you believe that you have received Spam connected toRecovery Direct South Africa (Pty) Ltd in any way, send a complaint including the unsolicited email, Recovery Direct South Africa abuse. You may also provide any other information that you believe may help a Recovery Direct South Africa (Pty) Ltd investigation. Recovery Direct South Africa (Pty) Ltd does not investigate or take any action based on anonymous Spam complaints.

Individuals who register on Recovery Direct South Africa (Pty) Ltd, and provide their email address, give Recovery Direct South Africa (Pty) Ltd permission to send information onRecovery Direct South Africa (Pty) Ltd related information, products and services to said email address. In order to protect your privacy, Recovery Direct South Africa (Pty) Ltd does not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time.

The Protection of Personal Information (PoPI) Act, No. 4 of 2013 promotes the protection of personal information by public and private bodies, Recovery Direct South Africa (Pty) Ltd included. The Act was signed into law by the President of South Africa on 19 November 2013 and published in the Government Gazette Notice 37067 on 26 November 2013. Once the Act is made effective, organisations will be given a year’s grace period to comply with the Act, unless this grace period is extended as allowed by the Act. The President has however signed a proclamation declaring some parts of the Protection of Personal Information Act No 4 of 2013 effective from 11 April 2014.

In Recovery Direct South Africa (Pty) Ltd context, the PoPI Act significantly affects the manner in which we collect, store/archive, use, share and destroy personal information of our patients, employees, service providers and alumni. The Act will balances the legitimate needs of Recovery Direct South Africa (Pty) Ltd to collect and use personal information for business and strategic purposes against the right of individuals (patients, employees, service providers and alumni) to privacy. The Act aims to achieve this balance through introduction of the following eight (8) Conditions and Key Requirements:

  1. Accountability
    Recovery Direct South Africa (Pty) Ltd must ensure that conditions contained in the Act are fully complied with.
  2. Processing Limitation
    Personal information of Recovery Direct South Africa (Pty) Ltd patients, employees, service providers and alumni may only be processed in a fair and lawful manner.
  3. Purpose Specification
    Personal information of Recovery Direct South Africa (Pty) Ltd’s patients, employees, service providers and alumni may only be processed for specific, explicitly defined and legitimate reasons.
  4. Further Processing Limitation
    Personal information of Recovery Direct South Africa (Pty) Ltd’s patients, employees, service providers and alumni may not be processed for a secondary incompatible purpose.
  5. Data Quality
    Recovery Direct South Africa (Pty) Ltd must ensure that the personal information of its patients, employees, service providers and alumni is kept reliable, accurate and up to date.
  6. Openness
    Recovery Direct South Africa (Pty) Ltd patients, employees, service providers and alumni should be aware that their personal information is being collected.
  7. Security Safeguards
    Personal information of Recovery Direct South Africa (Pty) Ltd patients, employees, service providers and alumni must be protected through the use of reasonable technical and organisational safeguards.
  8. Data Subject Participation
    Recovery Direct South Africa (Pty) Ltd patients, employees, service providers and alumni may request the correction/ deletion of any personal information held about them that may be inaccurate or misleading.

In response to the above-mentioned requirements of the POPI Act, the Centre should align its processes and systems to position itself to ensure full compliance with the Act. To facilitate and enhance achievement of this important mandate, the Centre has created the Directorate: Institutional Information under the Technical Director Advisory, Assurance Services and Registrar Governance Portfolio. The Directorate will be engaging with all functional units within the Centre to assist them in aligning their processes and systems with the PoPI requirements.

Lastly, any PoPI related queries, questions and/or complaints can be kindly directed to the:

Directorate: Technical Director Advisory
Contact Person: Gary Breytenbach

Managing Director

Contact Number: 079 235 7415
E-mail Address: gary @


General Data Protection Regulation

Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.

We support the GDPR and will ensure all Recovery Direct South Africa (Pty) Ltd services comply with its provisions by May 25, 2018. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry.

Cookie Policy for Recovery Direct

What Are CookiesHow We Use CookiesDisabling CookiesThe Cookies We SetThird Party CookiesMore InformationRemoving Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

4 Cookies set by Recovery Direct

1st Party Secure Session Cookie set by

3rd Party Cookie Via Google Tag Manager Script

3rd Party Cookie Via Google Analytics Script

3rd Party Cookie Via Google Analytics Script

User and event data retention in Google Analytics

Note: These settings will take effect on May 25, 2018

User and event data retention: 50 months
Reset on new activity: yes

Session Cookie Store Expiration : 24 Months

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We may use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Internet Explorer (IE) 9.0+

How to delete cookies in Internet Explorer

For many years, Internet Explorer was the undisputed top browser in the market. These days,Mozilla’s Firefox, Google’s Chrome browser and Apple’s Safari have taken sizable chunks of Explorer’s previously huge market share.

Use the steps below to clear cookies in Internet Explorer.

Step 1: Press Start
Step 2: Click Control Panel
Step 3: Double click Internet options
Step 4: Under the General Tab, you will see ‘Delete temporary files, history, cookies, saved passwords…’  Click Delete
Step 5: The Delete Browsing History dialog box will appear, click the ‘cookies’ checkbox
Step 6: Click the delete button at the bottom of the dialog box
Step 7: You will be taken back to the Internet properties dialog box. Click ‘ok’

Mozilla Firefox 2.0+ / 3.0+ / 4.0+/8.0+

How to delete cookies in Firefox

Before going through the steps below, make sure you are using the latest version of Firefox for your OS. Doing this ensures that you benefit from the latest security updates offered by your browser. Keep in mind that the more popular a browser is, the higher the chance that it is being targeted for spyware or malware infection.

Step 1: Look at the top end of your Firefox window and you will see a ‘Firefox’ button. Click it and click ‘Options’
Step 2: Click on ‘Privacy’
Step 3: You will see ‘Firefox will:’.  Set it to ‘Use custom settings for history.’
Step 4: Click on the ‘Show Cookies’ button on the right side

Step 5: If you want to delete cookies set by individual sites, enter the complete domain or partial domain name of the site you want to manage in the search field. Your search will retrieve the list of cookies set for that site. Click ‘Remove Cookie’

Step 6: If you want to delete all cookies, click the top of your Firefox window and click on your Firefox button. Click the History menu and pick out ‘Clear Recent History…’  Select ‘Everything’ for the ‘Time Range To Clear’ option. Click on the downward arrow located next to ‘Details’.  This will open up the list of items. Click ‘Cookies’ and make sure all the other items are unselected. Click on the ‘Clear Now’ button at the bottom. Close your ‘Clear Recent History’ window.

Google Chrome

How to delete cookies in Chrome

Step 1: At the top right side of your browser toolbar, click on the Chrome icon
Step 2: Click on Settings
Step 3: Scroll to the bottom and click ‘Show advanced settings’
Step 4: Under ‘Privacy’, you will see ‘Content Settings’, click on this

Step 5: Under ‘Cookies’, you will see ‘All cookies and site data’, click on this.  Please note that you can block cookies altogether from being set on your browser by clicking ‘Block sites from setting any data.’ Unfortunately, many websites you browse will stop working if you do this. It is better if you just periodically clear your cookies manually instead of preventing them from being set by your browser.

Step 6: You will see a full listing of all your cookies. You can click REMOVE ALL to clear all your cookies or you can pick a particular website and clear your cookies from that site.


How to remove cookies in Safari

Please note that if you change your cookie preferences in Safari or remove the cookies in your browser, this might remove or change the cookie settings in your other applications including your Dashboard.
This guide is for OSX Lion

Step 1:  Open Safari.
Step 2:  Click Safari then Preferences. Click on ‘Privacy.’
Step 3:  Click on ‘Details.’
Step 4:  You will see a lit of websites that store cookies. You can remove single sites by clicking the ‘Remove’ button and selecting a site. If you want clear all cookies, click ‘Remove All.’
Step 5:  When you have finished removing sites, click ‘Done.’


How to clear cookies in Opera

Originally marketed as a ‘fast’ browser, Opera has developed quite a loyal, albeit small, following throughout the years. Follow these steps to manage your Opera browser cookies.

Step 1:  Click ‘Settings’ at the top of your Opera browser.
Step 2:  Click ‘Preferences’ and select ‘Advanced’
Step 3:  In the ‘Advanced’ screen, select ‘Cookies’

Step 4: At this point, you can select one of three options:  accept all cookies (this is the default setting), accept cookies only from sites you visit, and never accept cookies.  If you block cookies, most of the sites you visit will stop working. This is usually not a good choice. Your best default choice is to accept cookies only from sites you visit. This blocks cookies set by advertising networks and other third party sites. These third party sites set cookies to track your movements across sites to enhance their ad targeting capabilities.

Step 5: Select ‘Delete new cookies when exiting Opera’.  If you want to use a specific website but don’t want to keep any cookies for that site between your visits, select this option. It is not a good idea to use this option for sites you visit frequently.

Other Browsers

Internet Explorer 3.0
Internet Explorer 4.0
Internet Explorer 5.0+
Internet Explorer (IE) 7.0+
Internet Explorer (IE) 8.0+

Netscape Navigator 3.0
Netscape 4.0+
Netscape 6.0+

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